The 8-inch display and the 5-inch operator module used separately, on the two sides of the counter. Silent video, no spoken content.
Accessible communication
Speech today.Sign language next.Then sight.
One platform that makes conversation accessible, at the service counter and at home. Italian Sign Language (LIS) recognition comes next, and support for blind users is on the roadmap, as new accessories join the ecosystem.
7 million
People in Italy living with hearing loss.
Source: EuroTrak Italia (Anovum for EHIMA), reported by Il Sole 24 Ore, 2025
12.4%
Of the Italian population — the highest share of any major European country.
Source: EuroTrak Italia (Anovum for EHIMA), reported by Il Sole 24 Ore, 2025
28.06.2025
The date the European Accessibility Act started to apply. A transitional regime runs to 2030.
Source: Directive (EU) 2019/882, Italian D.Lgs. 82/2022, 2025
The problem
The weak point is the counter, not the person.
At the counter — a municipal office, a hospital reception, a bank desk — the audio channel is where the service breaks: the glass, the room noise, the clerk facing a monitor. Information is repeated, misunderstood, or lost.
The same happens at home, where following a conversation between several people becomes exhausting and the sounds of daily life go unnoticed.
Deaf and hard-of-hearing people already know what they need to do. It is the service that has to adapt, not the person (this is the social pillar of ESG, and it is what the European Accessibility Act makes mandatory).
What it looks like
Designed to be read at a glance.
At the counter the clerk speaks and the words appear in writing, a line at a time. Short lines, meant to be taken in without stopping to re-read, and translated into the visitor's own language when that is what is needed.
- What the clerk says
- Passage the person tapped, and the clerk repeated
Transcription in progress
within three working days
Fill in sender and recipient in block capitals, one letter per box.
If you want insurance declare the value: up to 200 it is 11 and 80.
If you want insurance, declare the value of the contents: up to two hundred euros it is eleven euros eighty.
Place it on the scale: one point two kilos, first weight band.
Transcription started
Transcription in progress
within three working days
- 10.16
Fill in sender and recipient in block capitals, one letter per box.
- 10.15
If you want insurance declare the value: up to 200 it is 11 and 80.
If you want insurance, declare the value of the contents: up to two hundred euros it is eleven euros eighty.
- 10.14
Place it on the scale: one point two kilos, first weight band.
End-of-conversation summary
- Express parcel, 1.2 kg — first weight band
- Sender and recipient in block capitals
- Insurance up to €200: €11.80
- Delivery guaranteed within 3 working days, tracking code on the receipt
Scan the QR code, or take it printed.
Read at a glance
The text is laid out to be taken in while the clerk keeps talking: short lines, one thought per line, no paragraphs to wade back through.
In their own language
The person at the counter reads in the language they speak, without having to ask anyone for it.
Correction with one tap
If a passage is unclear, the person taps it on their own screen. The clerk sees it flagged and repeats it: the fix happens during the conversation, not after it.
Push-to-talk
The clerk presses a key to speak. It is a natural gesture, and it keeps room noise and side remarks out of the text, so there is less to correct.
The summary goes with them
The conversation ends with a summary in bullet points, in the visitor's own language: scanned from a QR code, or printed at the desk.
No device to pull out
Nothing to install and no phone to hold: you read it off the screen on the counter.
The platform
It does not stop at speech.
The ecosystem grows: new capabilities arrive as accessories that work alongside the devices already installed, on the same infrastructure.
Live
Voice
Speech becomes readable as it is spoken, at the counter and at home, with a colour for each voice.
In development
Sign language (LIS)
Recognition of LIS captured by a webcam that joins the station.
Planned
Blind users
Support for people who cannot see, through dedicated accessories, on the same platform and within the same local processing boundary.
Capabilities that are not live yet are marked as such and are not part of today's installations.
Two contexts
One platform, two solutions.
For organisations
Municipal offices, hospital receptions, banks, post offices, pharmacies.
Two screens carry the conversation at the desk: an 8-inch display for the visitor, a compact one for the clerk.
The conversation ends with a written summary, downloadable via QR code.
See how it works
For the home
A portable, self-contained device with an integrated battery and a single button.
It assigns a colour to each voice and signals, with light, the sounds that would otherwise be missed.
It works with no network: audio never leaves the device.
See how it works
Regulatory driver
Accessible public-facing services are an obligation, not an option.
The European Accessibility Act — Directive (EU) 2019/882, transposed in Italy by D.Lgs. 82/2022 — has applied since 28 June 2025. For services and equipment already in use, the transitional regime runs to 2030.
Penalties under the Italian transposition reach €40,000 and, for repeated violations, up to 5% of annual turnover.
Sources: Directive (EU) 2019/882; D.Lgs. 82/2022.